Newsroom – Debit Card Fraud Detection Calls

Date: May 13th, 2013 – Author: Candace Baker

Debit Card Fraud Detection Calls

In the past you may have received a call from one of our Member Service Representatives asking you to confirm unusual activity on your debit card.  On May 13, 2013 the Credit Union is changing its debit card fraud detection strategy to an automated system in order to provide the most immediate and effective service for its cardholders.   The system will ask you for a mailing zip code as personal identification and will request you to confirm any unusual transactions.  It will never prompt you to type in your debit card number, expiration date, PIN or any other detailed personal information, such as a Social Security Number.  If you would like to view an example of a basic call or answering machine message, please click here

We value you as a member and are excited to offer you the most beneficial debit card fraud protection strategy.  As always, please contact Member Services if you have any questions.