From time to time, scammers impersonate trusted businesses in an attempt to trick people into sharing personal or financial information. We’ve recently received reports from a few Members about two scams in which fraudsters are pretending to represent financial institutions.

We wanted to share what we’ve learned so you know what to watch for, and how to recognize the warning signs.

Fake Home Warranty Letters

A couple of Members have received letters claiming they need to contact Trademark about a home warranty. These letters are not from Trademark.

If you receive one of these letters, please don’t respond or provide any personal information. If you’re ever unsure whether something you received is legitimate, give us a call first – we’re happy to help verify it.

Phone Calls That Look Like They’re Coming from Trademark

We’ve also had reports of scammers calling Members while making it appear as though the call is coming from Trademark’s phone number. This is called caller ID spoofing, and unfortunately, it’s becoming more common.

In the reported calls, the scammer claims to be from Trademark’s Fraud Department and asks whether the Member recently made purchases such as airline tickets or online Walmart purchases. When the Member says they did not, the caller begins asking for additional information.

A Good Rule to Remember

Trademark will never call and ask for:

  • Your full debit or credit card number
  • Your Online or Mobile Banking username or password
  • One-time security or verification codes
  • Your full Social Security number

When in Doubt, Reach Out

Scammers are constantly finding new ways to make their calls, emails, texts, and letters appear legitimate. If something doesn’t feel right, trust your instincts.

It’s always okay to hang up, ignore the message, or set the letter aside. Then, contact us directly. Our team is always happy to answer your questions.