We want to make you aware of a recent increase in scam attempts targeting credit union members through both text messages and phone calls. In these cases, fraudsters impersonate credit union staff, claiming that there is suspicious activity on an account, and then attempt to pressure recipients into providing their digital banking login credentials.

To stay safe, please remember:

  • We will never ask for your digital banking login credentials.
  • Any request for login information – by phone, text, or email, is a major red flag for phishing and
  • fraud attempts.

What to Watch For

  • Fraudulent text messages are coming from full 10-digit phone numbers.
  • Legitimate fraud alerts typically come from short 5-digit codes, not standard phone numbers.
  • Scam emails often display unusual formatting and messaging that differs from official alerts.

If you ever receive a message that doesn’t feel right, do not respond. Instead, contact us directly using the phone number on our official website or printed materials, not the contact information provided in the message.

Your peace of mind matters. When in doubt, reach out – we’re here to help and always happy to verify anything that feels suspicious.