With the holiday season in full swing, many of us are ordering gifts and packages online. Unfortunately, this is also the time of year when delivery-related scams are in full swing. One of the most common right now is the UPS text message scam, where fraudsters send a text claiming your package “can’t be delivered” or needs “additional information.”

These messages typically looks very convincing, but they’re designed to trick you into clicking a link that steals personal information, login credentials, or even your debit card details.

How the Scam Works

You may receive a text message that:

  • Claims a delivery attempt was made
  • Says your package is delayed
  • Asks you to click a link to update your address or pay a small fee
  • Uses urgent or alarming language

The link usually leads to a fake website made to look like UPS, or another well-known carrier.

How to Avoid Getting Scammed

  • Do not click any links in unexpected texts, even if they look official.
  • Check the sender, legitimate carriers don’t use random phone numbers.
  • Go directly to the carrier’s website (UPS.com, USPS.com, FedEx.com) and enter your tracking number instead of using a link from a message.
  • Enable transaction alerts on your Trademark debit or credit card for added peace of mind.

If You Receive a Suspicious Text

  • Delete it immediately.
  • Do NOT reply, click the link, or provide any personal information.
  • If you clicked the link or entered any information by mistake, contact us right away at 1-800-696-1146 so we can help secure your account.

Staying informed is one of the best ways to protect yourself, especially during a season when scammers are working overtime. We want your holidays to be filled with joy, not fraud worries, and we’re always here to help keep your financial information safe.