At Trademark Federal Credit Union, we understand how important it is to protect you from account takeover fraud. That’s why we’re introducing a new ID proofing measure for in-person visits at our branches and Shared Branch locations. This added layer of security ensures that it’s YOU accessing your account – not an imposter.

How It Works

If you bank at one of our Shared Branch locations, tellers can now identify and authenticate Members with out-of-state IDs using a QR code and a one-time passcode multi-factor authentication verification. This process enhances security and helps prevent fraud when making cash withdrawals with an out-of-state ID.

Getting started is easy:

  1. Scan the QR code located in the branch or visit verify.coop.org.
  2. Select Trademark Federal Credit Union from the drop-down list.
  3. Enter your Member number and the last four digits of your Social Security number.
  4. Upload a photo of your ID.
  5. Take a selfie. Tip: Save your validation for an even quicker experience next time!
  6. Show your one-time passcode to the teller (passcode is valid for 20 minutes).

This new process is designed to provide a simple, fast, and secure way to verify your identity while keeping your accounts safe from fraud.

If you have any questions, please contact us at 1-800-696-1146.